Privacy Policy
Access Okanagan Events, Experiences & Tours Ltd.
1626 Water Street, Kelowna, BC V1Y 0N7
Canada
Email: info@accessokanagan.ca
Last Updated: October 5, 2026
Access Okanagan Events, Experiences & Tours Ltd. (“Access Okanagan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, contact us, purchase tickets, make a booking, participate in an experience or otherwise interact with Access Okanagan.
1. Personal Information We Collect
Depending on how you interact with Access Okanagan, we may collect information such as:
- name;
- email address;
- telephone number;
- billing and contact information;
- booking and reservation details;
- number and names of guests where required;
- requested pickup or meeting information;
- tour, event and experience selections;
- dietary, accessibility or accommodation requests that you choose to provide;
- communications with Access Okanagan;
- transaction and payment-related information;
- marketing preferences;
- website usage and technical information; and
- other information reasonably required to administer your booking or provide a requested service.
We seek to collect only personal information reasonably necessary for identified business purposes.
2. How We Collect Information
We may collect personal information when you:
- make a booking or purchase;
- purchase an event ticket;
- complete a website form;
- contact us by email, telephone or other communication channel;
- subscribe to marketing communications;
- participate in a promotion or membership program;
- attend one of our tours, events or experiences; or
- otherwise provide information directly to us.
Information may also be received through service providers that facilitate our website, bookings, payments, ticketing or other business operations.
3. How We Use Personal Information
Access Okanagan may use personal information to:
- process and administer bookings;
- provide tours, events and experiences;
- process payments and refunds;
- communicate booking confirmations, reminders and updates;
- coordinate transportation and pickup arrangements;
- communicate necessary information to participating suppliers;
- accommodate reasonable dietary, accessibility or other guest requests;
- respond to questions and customer-service requests;
- manage cancellations and booking changes;
- prevent or investigate fraudulent or unauthorized transactions;
- maintain appropriate business and transaction records;
- improve our website, services and guest experience;
- administer promotions, memberships or special offers;
- comply with legal, regulatory, insurance and accounting requirements; and
- send marketing communications where permitted by law.
We will not use personal information for materially different purposes without obtaining additional consent where required.
4. Booking and Technology Providers
Access Okanagan uses third-party technology and service providers to operate portions of our business.
These may include website hosting, booking systems, ticketing platforms, payment processors, email providers and other technology providers.
For example, bookings or tickets may be processed through third-party booking or ticketing systems.
When you interact with those services, personal information may also be processed according to the applicable provider's privacy practices.
We require or expect service providers handling personal information on our behalf to use that information only for appropriate purposes and to maintain appropriate safeguards, subject to applicable law and contractual arrangements.
5. Payment Information
Payments may be processed by third-party payment processors.
Access Okanagan does not necessarily receive or store your complete credit-card number. Payment information may instead be transmitted directly to and processed by the applicable payment provider.
The payment processor's handling of payment information is subject to its own security practices and applicable terms and privacy policies.
6. Experience Partners and Suppliers
Many Access Okanagan experiences involve independent partners, which may include:
- wineries and breweries;
- restaurants and hospitality providers;
- transportation providers;
- boat and marine operators;
- golf courses;
- venues;
- entertainment providers; and
- other tourism and experience suppliers.
We may disclose personal information to a participating supplier where reasonably necessary to fulfil your booking.
For example, we may need to provide a guest's name, party size, reservation time, dietary request, accessibility request or other information necessary to provide the booked service.
We do not sell personal information to our experience partners.
7. Consent
Where required, Access Okanagan obtains consent for the collection, use or disclosure of personal information.
The form of consent may depend on the nature and sensitivity of the information and the circumstances in which it is collected.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual and operational restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain services where the information is necessary to administer a booking or experience.
8. Marketing Communications
With appropriate consent or where otherwise permitted by law, Access Okanagan may send information regarding:
- new experiences;
- exclusive events;
- tours;
- special offers;
- membership opportunities; and
- other Access Okanagan news.
Marketing emails will provide an appropriate method to unsubscribe.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an existing booking, purchase or customer-service matter.
9. Cookies and Website Technologies
Our website and technology providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security and improve functionality.
Some third-party services incorporated into our website may also use cookies or similar technologies.
Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.
Users may also be able to control certain cookies through their browser settings.
10. Analytics
Access Okanagan may use website analytics tools to better understand how visitors interact with our website.
These tools may collect information such as browser type, device type, pages viewed, approximate geographic information, referring websites and other usage information.
We use this information to understand website performance and improve the customer experience.
11. Disclosure of Personal Information
Access Okanagan does not sell personal information.
We may disclose personal information:
- to service providers assisting with our business operations;
- to suppliers involved in fulfilling a customer's booking;
- where the customer has provided consent;
- where necessary to process a transaction;
- where reasonably necessary to protect the safety or security of customers, employees or others; or
- where required or permitted by law.
12. Information Outside Canada
Some service providers may process or store information outside British Columbia or Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or other authorities in accordance with applicable law.
13. Retention of Personal Information
Access Okanagan retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable legal, accounting, insurance and business requirements.
When information is no longer reasonably required, we will take appropriate steps to securely destroy, delete or anonymize it, subject to applicable retention obligations.
14. Security
Access Okanagan uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information we handle.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If Access Okanagan becomes aware of a privacy or security incident involving personal information, we will respond in accordance with applicable legal requirements.
15. Access and Correction
Subject to applicable law, individuals may request access to personal information held about them and may request correction of information they believe is inaccurate or incomplete.
Certain legal exceptions may apply.
Requests can be submitted to our Privacy Officer using the contact information below.
We may take reasonable steps to verify the identity of an individual before providing access to personal information.
16. Children's Privacy
Access Okanagan's website and booking services are intended primarily for adults making travel, event and experience reservations.
We do not knowingly seek to collect personal information directly from children except where reasonably necessary for participation in a family experience and provided by or with the involvement of a parent or legal guardian where appropriate.
17. Photography and Video
Photographs or video may occasionally be taken during Access Okanagan events or experiences.
Where we intend to use an identifiable individual's image or likeness for promotional or marketing purposes, we will obtain appropriate consent where required.
Guests may contact us regarding photography or privacy concerns.
18. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Access Okanagan is not responsible for the privacy practices of independent third-party websites. We encourage users to review the applicable privacy policy when visiting another website or service.
19. Changes to This Privacy Policy
Access Okanagan may update this Privacy Policy periodically to reflect changes to our operations, technology, service providers or legal requirements.
The most current version will be posted on our website with the updated effective date.
20. Privacy Officer and Contact Information
Access Okanagan has designated a Privacy Officer responsible for overseeing our privacy practices.
Questions, concerns, access requests or complaints regarding personal information can be directed to:
Privacy Officer
Access Okanagan Events, Experiences & Tours Ltd.
1626 Water Street
Kelowna, BC V1Y 0N7
Canada
Email: info@accessokanagan.ca